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Frequently Asked Questions
Our store credit (Novas) is calculated automatically for each order you make. Based on your total order sum and your account level, you will earn Novas.
When you are using Novas to partially pay for your order, you will not receive Novas for that order.
Novas can be used as payment for the products. Any additional shipping costs that you might have, cannot be covered with Novas.
Account Levels are calculated automatically based on all of your orders total sum.
The more you purchase from us, the higher the level becomes and the more Novas you will earn from your purchases.
Levels calculation table:
|Total Orders Sum||Level|
|0 – 250 GBP||Level 1|
|250 – 500 GBP||Level 2|
|500 – 750 GPB||Level 3|
|750 – 1000 GBP||Level 4|
|1000 GBP or more||Level 5|