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We offer 30-day hassle free return policy. Return of any items will be subject to our standard terms and conditions for online purchases.
We will refund return (postage) costs if:
– an incorrect item is received;
– the item has arrived damaged (please provide photographic evidence and we will resend the item or issue a full refund).
Buyer pays for return costs if an unwanted item is ordered (or any other reason not related to the item condition). Only unopened items which are fit for resale will be accepted.
If you wish to cancel your order, return it or report other problems, please contact us.
You must return each item in the same condition in which you received it.
This means that new items must be returned new, unused and complete.
EU Import Duties
As of January 2021 all orders made from us to any European country will be subject to customs clearance within that country. All orders over €22.00 are subject to local VAT and other charges, which will need to be paid before delivery can be made.
The receiver is responsible for any and all duties applied, we cannot pay any local duties you may encounter. We will also not compensate the receiver for these duties, this is solely the responsibility of the receiver.
Some countries have more thorough customs clearance than others, therefore you may be contacted in order to provide proof of payment or information about the contents of the parcel. For further details and arrangements please contact us at email@example.com before placing an order.
Please make sure you know your local taxes and laws applicable to the item you are ordering, before placing an order.
Any order which is returned to us by customs because of refusal to pay tax or inability to clear the shipment can be resent or cancelled, however in case of cancellation any shipping charges paid will not be refunded.
We have reports of problems clearing shipments from the following countries: Lithuania, Portugal and Spain. If you are ordering to one of these countries please make sure to include a valid phone number in the order as customs will be in contact with you to request proof of payment for the order. For further details and arrangements please contact us at firstname.lastname@example.org before placing an order.